or Call 
1300 36 46 46
1300 36 46 46 
Enquiries: Monday – Friday 8:30am – 5pm AEST
Call 1300 36 46 46
1300 36 46 46
Enquiries: Monday – Friday 8:30am – 5pm AEST
Call 1300 36 46 46
Established in 1993, Absolute Domestics is a recruitment and referral agency that specialises in the placement of home cleaners. Our cleaners help busy families and those needing help with the housework, giving them back valuable time and providing assistance with the household chores.
It is the largest agency of its kind and provides work for thousands of people throughout Australia and New Zealand. The work is what we do in our own homes every day; the only difference is you get paid for it!
From the Dashboard you will see jobs available in your area, recent notifications and upcoming cleans. To browse new jobs, click the orange jobs available button or press the Browse Jobs tab.
Available Jobs are new jobs in your area. Do not take a job unless you want it.
Job Offers are jobs sent by your Team Manager.
The client’s criteria is established by asking:
IMPORTANT: Do not turn up without contacting the client first.
If you don’t have the phone number, you haven’t got the job yet.
You must download the App to get work. It’s user-friendly and easy to use.
You can browse jobs, select the work that suits you and manage your own roster.
When taking jobs, you must check the job offer notes to ensure you meet the client’s requirements. You have 1 hour to cancel it before it’s allocated to you permanently.
Once you accept the booking, you will receive the client’s phone number. The client is then sent your details, including your phone number. Please call the client within 24 hours of accepting the booking to arrange a time to meet.
From the Dashboard you will see jobs available in your area, recent notifications and upcoming cleans. To browse new jobs, click the Browse Jobs tab. You will see Available Jobs and Job Offers.
Available Jobs are new jobs in your area. Do not accept unless you want it.
Job Offers are jobs sent by your Team Manager that may suit you.
Client criteria is established by asking:
IMPORTANT: Do not attend a job without contacting the client first. If you don’t have their phone number, you do not yet have the job.
You must download the App to get work. It’s user-friendly and easy to use.
You can browse jobs, select the work that suits you and manage your own roster.
When taking jobs, you must check the job offer notes to ensure you meet the client’s requirements. You have 1 hour to cancel it before it’s allocated to you permanently.
Once you accept the booking, you will receive the client’s phone number. The client is then sent your details, including your phone number. Please call the client within 24 hours of accepting the booking to arrange a time to meet.
From the Dashboard you will see jobs available in your area, recent notifications and upcoming cleans. To browse new jobs, click the Browse Jobs tab. You will see Available Jobs and Job Offers.
Available Jobs are new jobs in your area. Do not accept unless you want it.
Job Offers are jobs sent by your Team Manager that may suit you.
Client criteria is established by asking:
IMPORTANT: Do not attend a job without contacting the client first. If you don’t have their phone number, you do not yet have the job.
The client’s role is to provide a safe working environment for you, provide suitable and appropriate products and equipment, and to pay you on the day of the clean.
Our clients choose to book through the Agency because of the following benefits:
Your role is to provide domestic cleaning duties for our clients. The work you do contributes to quality time for busy people wanting their weekends back and time for themselves… and a clean and tidy home.
Do:
Don’t:
Make common sense common practice — we provide the work, you maintain it.
Cleaning professionally is different from cleaning your own home. Always consult the client on arrival to ensure expectations are aligned and manage what can be achieved in the allocated time.
Introduce yourself as an Absolute Domestics cleaner to build trust and ensure client confidence.
Our clients pay for the cleaning service on the day of the clean.
This payment will include your hourly rate as well as the Agency Placement Fee.
As an independent contractor, you are responsible for passing on our Agency Placement Fee at the end of each week.
Please follow the instructions below once you have been invited to create an account so that we can reconcile Agency Placement Fees and the Insurance Levy each week.
It is important to note that fees will not generate until the day after the service. You only need to pay Agency Fees once each week.
For example, if you work on Friday, then pay the whole week on Saturday but if your last day of work for the week is Wednesday then you can pay the fees on Thursday.
INSTRUCTIONS
1. Log into https://my.absolutedomestics.com.au
2. Click on the Fees tab and select Absolute Domestics Fees
3. Select Completed for all jobs done
4. Select Job Not Done and a reason for all jobs not completed
5. Select Pay Now to pay the Agency Fee and Insurance Levy by visa, debit or credit card
You may be offered a job where the client has a discount. Discounts may be given due to a previous complaint or service issue. This may include 1 hour free or a free clean as compensation.
You are required to leave a receipt after each service unless instructed otherwise. This acts as proof of service and record of earnings.
Example Receipts
Recently, we have launched Credit Card payment for our clients to pay for their service through Stripe, a payment processing facility.
Here’s what you need to know about Credit Card payments:
Stripe may request additional identity verification after onboarding.
If you experience issues, contact: [email protected]
As an Independent Operator, we recommend that you have an ABN. If you do not already have one, you can apply using the link below.
https://www.abr.gov.au/business-super-funds-charities/applying-abn
You may be required to provide a Tax Invoice if the client is claiming tax deductions.
You are entitled to an ABN if you are carrying on or starting an enterprise.
If you are not carrying on a business activity, you may not be entitled to an ABN.
Key indicators include:
A Statement by Supplier is used when a supplier does not have or require an ABN.
GST is generally not applicable unless you earn over $75,000 per year.
The agency handles GST on its fee component.
When it comes to choosing the right insurance, the choice is not always clear.
One of the main benefits of registering with Absolute Domestics is that we have provided Public Liability Insurance for you while working for the Agency clients.
We believe we are the only agency in Australia that has done this for its registered cleaners.
Public Liability Insurance covers clients if they are injured or their property is damaged by you while providing a service. It also protects you from claims for accidental loss caused to clients.
The cost of insurance has increased due to claims history. The excess has increased from $500 to $1,000 per claim, however cleaners remain responsible for $500 of any claim.
Coverage applies to liability for injury or property damage arising from cleaning work performed for clients of the agency across Australia.
Provides income protection and lump sum cover in case of accidental injury while working for clients, including travel between jobs.
Covers 85% of income up to $700 per week after a 14-day waiting period, plus $50,000 for accidental death or permanent disability.
A compulsory $2 per service fee contributing to insurance cover, excess reduction, and personal accident protection.
Covers Public Liability insurance contribution, reduced excess responsibility, and Personal Accident insurance benefits.
No obligation exists, but the agency provides insurance arrangements to support cleaners and clients.
To provide affordable insurance coverage and protection for both cleaners and clients.
No, it only applies when a paid service is completed.
Yes.
No. It applies to all job types including regular, catch-up, one-off and fill-in jobs.
If no placement fee is paid, no Insurance Levy applies.
The $2 levy remains the same regardless of team size.
You pay up to $500, with remaining covered by insurance.
Payment plans may be arranged instead of a lump sum.
Accidents can still happen even with care, so insurance provides protection.
No.
No excess applies.
No minimum age. Maximum age is 75 for Personal Accident cover.
Contact your Team Manager.
Absolute Domestics takes great pride in finding domestic cleaning work in homes throughout Australia and New Zealand, helping busy professional couples, time poor families and the elderly with their housework.
It is recommended that an initial meet and greet is organised between the client and the cleaner to run through what is required and to provide an opportunity to become familiar with the home environment.
You should always feel safe from harm or concern while in a client’s home. If you ever feel unsafe, uncomfortable, or the conditions are unhygienic, leave the property and contact your Team Manager immediately to report the incident.
Please provide as much detail as possible so your Team Manager can assess and handle the situation appropriately.
Health and Safety is an important consideration when performing work to ensure illness and injury does not occur. It should be incorporated into the way work is carried out.
WHS legislation and requirements vary depending on your state or territory. You can learn more via the relevant government resources.
The Work Health and Safety Act 2011, Work Health and Safety Regulation 2011, Electrical Safety Act 2002, and Electrical Safety Regulation 2013 set out obligations for maintaining workplace safety.
As a service provider, you must comply with these laws. In most cases, a risk management approach is required, involving hazard identification, risk assessment, and implementing control measures.
Hazard: Anything with potential to cause harm (e.g. slippery floor, chemicals).
Risk: The likelihood of that hazard causing harm.
Risk Control:
Example: For a wet floor, warn occupants and block access (short-term), then clean it up (elimination).
The risk management table provides examples of hazards and how to control them. It is not exhaustive and should be supported by your own experience and judgement.
Examples of recommended safety equipment:
Absolute Domestics takes great pride in finding domestic cleaning work in homes throughout Australia and New Zealand, helping busy professional couples, time poor families and the elderly with their housework.
It is recommended that an initial meet and greet is organised between the client and the cleaner to run through what is required and to provide an opportunity to become familiar with the home environment.
You should always feel safe from harm or concern while in a client’s home so if you ever come across a situation where you feel unsafe, uncomfortable or the conditions are unhygienic, please leave the client’s house and call your Team Manager at the Agency to report the incident to them.
Please be as informative as possible to enable your Team Manager to assess the situation and deal with it accordingly.
Health and Safety is an important consideration to prevent illness and injury. It should be incorporated into how work is carried out. WHS legislation varies by state or territory.
The Work Health and Safety Act and related regulations require businesses to manage risks and ensure safety in the workplace.
This involves identifying hazards, assessing risks, and implementing controls to eliminate or minimise them.
A hazard is anything that can cause harm. A risk is the likelihood of that harm occurring.
Always reassess risks at each visit as conditions may change.
All incidents, injuries, and near misses must be reported to the client and Team Manager immediately.
This ensures proper documentation and preventative action can be taken.
Download the Free Ultimate House Cleaning Checklist (PDF)
A simple system to keep your home clean, organised, and under control.
In this free checklist, you’ll discover:
Get Your Free House Cleaning Checklist
A simple, professional guide to help you keep your home clean and organised without the overwhelm.
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or Call 1300 36 46 46
“I’ve worked on my own before, and it was stressful dealing with everything myself. With Absolute Domestics, I still choose my hours and clients, but I always have someone to help if something comes up. It feels like I’m running my own business without being left on my own.”
“I’m a mum and I needed work that fits around school hours. Absolute Domestics made that possible. I can take school holidays off, increase my work when I want, and never feel pressured to do more than I’m comfortable with.”
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