or Call 
1300 36 46 46
1300 36 46 46 
Enquiries: Monday – Friday 8:30am – 5pm AEST
Call 1300 36 46 46
1300 36 46 46
Enquiries: Monday – Friday 8:30am – 5pm AEST
Call 1300 36 46 46
Everyone’s lives are unique, from the schedules we keep to our personal house cleaning needs, at Absolute Domestics, our services are designed to fit into your lifestyle. Where one household may need help multiple times throughout the week, another may only need periodic cleaning. Some homes have schedules that remain consistent, while others change day to day or week to week. Whatever your situation, we are there for your needs.
Absolute Domestics offers six home cleaning services: regular cleaning (weekly or fortnightly), once-off cleaning including end-of-lease, move-out, pre-sale and spring cleans, NDIS cleaning, Aged Care cleaning and DVA veterans’ cleaning.
Typical tasks included in an Absolute Domestics clean are vacuuming, mopping, dusting, bathrooms, kitchens, wiping surfaces, mirrors, inside windows, changing bed linen, washing, ironing and tidying.
No, Absolute Domestics provides residential (home) cleaning only. Our public liability and accident insurance does not cover commercial properties.
Yes, there is no contract with Absolute Domestics, so your first clean effectively works as a trial. If the cleaner isn’t the right fit, we’ll arrange a replacement.
You choose the day of your Absolute Domestics clean. The arrival time isn’t selected when you book; it is agreed directly with your cleaner once you’re matched, because most cleaners work set hours across several homes.
Yes, Absolute Domestics recommends meeting your cleaner before the first clean. An initial meeting lets you show the cleaner your home, your products and equipment, your priorities, and set expectations.
Most Absolute Domestics clients book 3 to 4 hours per clean, however the number of hours required will depend on your needs and priorities. For example, you can book fewer hours if you only need part of the home done or just want a helping hand for the week. List what needs doing in each room and agree the time with your cleaner at the initial meeting.
At Absolute Domestics, we make hiring a cleaner easy and affordable, with a number of services available to suit your needs.
Absolute Domestics regular weekly or fortnightly cleaning costs $99 for the first 2 hours, then $38 an hour. The only exceptions are Newcastle ($103 for the first 2 hours, then $40 an hour) and the Sunshine Coast ($113, then $45 an hour).
Once-off, spring, move-out and end-of-lease cleans will need the hours discussed to get what needs to be done when you meet your cleaner. As a guide, a 4-hour once-off clean is $325, then $65 an hour after that.
Get your price and book at book.absolutedomestics.com.au.
Yes, Absolute Domestics cleaners will use your own cleaning products and equipment for regular cleans, so you know exactly what products are used in your home. Your cleaner can come with equipment for a small additional charge. For once-off, spring and end-of-lease cleans, cleaners brings specialised products and equipment as part of the service.
The hourly rate with Absolute Domestics is per cleaner, so a team of two is charged for both. For example, if you have two cleaners for 3 hours, you will be charged a total of 6 cleaner hours; you’ll be told the cost before the job starts.
You pay your cleaner directly, not Absolute Domestics, at the end of each clean, by credit card, bank transfer or cash.
No, Absolute Domestics does not charge a cancellation fee. To be fair to your cleaner, please give as much notice as you can, and at least 72 hours, so we can offer your cleaner other work for that time.
At Absolute Domestics, we make it easy to find the perfect cleaner for you.
Yes, every new cleaner must provide a verified national police check before Absolute Domestics places them with a client.
Absolute Domestics cleaners are screened through a five-step process before being placed. This process involves:
Successful applicants then receive the Absolute Domestics Cleaner Manual and an onboarding call from their local Area Coordinator before their first client.
All Absolute Domestics cleaners, regardless of experience, receive the Absolute Domestics Cleaner Manual. The Absolute Domestics Cleaner Manual covers cleaning methods, products, equipment and surfaces, and how to work with clients and with us, including insurance, breakages and complaints. Every new cleaner also has an onboarding call with their local Area Coordinator, who helps them settle in and stays their point of contact for ongoing support.
Yes, cleaners registered with Absolute Domestics are covered by public liability insurance and personal accident insurance. Public liability protects you and anyone else (other than the cleaner) against damage or injury caused by the cleaner’s negligence. Personal accident insurance compensates the cleaner for accidental injury. Cover does not extend to commercial properties.
Usually not, Absolute Domestics cleaners are independent contractors who work for themselves, not our employees or the client’s, and they are covered by personal accident insurance. However, if your cleaner works for you on multiple days a week, and only for your household, you should contact your state or territory’s workers compensation authority (for example WorkCover Queensland, icare in NSW or WorkSafe Victoria) about household or domestic worker cover. The rules differ in each state, but the cover is usually inexpensive and easy to arrange.
Yes, your Absolute Domestics cleaner can be trusted with a house key, as each cleaner has been police checked, identity checked, and interviewed face-to-face.
Wondering what happens when your cleaner comes? This is how cleans typically work on the day.
No, you do not need to be home during your clean. Many Absolute Domestics clients are at work during their clean. You’ll need to arrange access for your cleaner, such as a key or a lockbox code. We also recommend meeting your cleaner once before the first clean.
A quick tidy of clutter, such as clothes, toys and dishes, means your cleaner spends paid time cleaning rather than picking up. Tidying can be included in the service if you allow time for it.
Yes, your pet can stay inside during a clean; Absolute Domestics cleaners are expected to be comfortable working around pets. If you’d prefer your pet kept outside, or in another room during the clean, just agree that with your cleaner
Yes, Absolute Domestics cleaners can come in while you’re on holiday, provided access has been arranged. It’s a good time for jobs that are hard to fit in when you’re home, such as cleaning out the fridge and pantry, wiping down window sills, and tidying the linen cupboard.
At Absolute Domestics, we understand that circumstances change, and strive to fix it when something isn’t right.
If a clean isn’t up to standard, contact Absolute Domestics and we will work with you and your cleaner to fix it, or arrange a different cleaner. Quality often depends on enough time being booked for the tasks, so agree your priorities and hours at the initial meeting.
Absolute Domestics offers home cleaning services for funded programs.
Yes. NDIS cleaning booked through Absolute Domestics is delivered by us and billed by our related company, Clean Homes Pty Ltd (ABN 82 169 398 323), a registered NDIS provider (registration 4050021200). Because it is a registered provider, it can work with NDIA-managed, plan-managed and self-managed participants.
Usually not; NDIS funding generally covers regular household tasks as part of a participant’s plan, not once-off deep or end-of-lease cleans. Absolute Domestics checks eligibility before collecting funding details.
Yes, Absolute Domestics provides home cleaning for veterans funded by the Department of Veterans’ Affairs. We deliver the cleaning, and it is billed by our related company, Clean Homes Pty Ltd(ABN 82 169 398 323).
Absolute Domestics is an Australian family business. We are a recruitment and referral agency that matches trustworthy, reliable cleaners with individuals and families.
Absolute Domestics is an Australian family-owned domestic cleaning agency that matches households with screened, insured independent home cleaners. Founded in 1993 by Joy Vess, from her home in Carindale, Brisbane, Absolute Domestics now operates in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney, the Gold Coast, the Sunshine Coast, Newcastle, most major regional areas and New Zealand. Our head office is in Cleveland, Queensland.
Absolute Domestics is a recruitment and referral agency that matches cleaners to clients. We recruit, screen and insure cleaners, match them to clients, manage bookings and replacements, and provide customer support.
No. Absolute Domestics cleaners are independent contractors who work for themselves. We handle client bookings, insurance and provide support to both cleaners and clients.
Booking through Absolute Domestics ensures cleaners are thoroughly screened, including identity and police checks. All cleaners are covered by public liability and personal accident insurance. Regardless of experience, all cleaners are provided the Absolute Domestics Cleaner Manual. If a cleaner isn’t the right fit, or isn’t available, we arrange a replacement.
Absolute Domestics has operated since 1993, more than 30 years. We are still family-owned and run by our founder, Joy Vess.
Absolute Domestics has placed home cleaners with hundreds of thousands of Australian households since 1993, receiving thousands of positive reviews. Today, we have more than 5,000 cleaners, more than 25,000 regular clients and around 800 once-off cleans each week. This includes end-of-lease, move-out, pre-sale and spring cleans. Read our customer reviews at absolutedomestics.com.au/reviews.
No, Absolute Domestics cleaners work under a contract with us that doesn’t allow them to work privately for clients we’ve introduced. A cleaner who does is liable to pay 12 months of agency fees, so going private is not in the cleaner’s best interest, and it isn’t fair on them.
Working privately also removes the insurance that protects you both. The cleaner would have no personal accident cover if they were hurt in your home. You would lose our $20 million public liability cover if they damaged your home or accidentally injured someone in your household. Hiring a cleaner directly may also make you responsible as their employer.
By staying with Absolute Domestics, you keep:
House cleaning is not a tax deduction for most householders. If you’re paying your cleaner to clean your own home, you don’t need an ABN, a tax invoice or any form, and you don’t need to withhold any tax. The rest of this page is for clients who use their cleaner for a business, home office or rental property.
This is general information only, not tax advice. Please speak to your accountant about your own situation.
House cleaning is usually not tax deductible, cleaning your own home is a private expense. There are two common exceptions:
Some do and some don’t. Many of our cleaners work fewer than 10 hours a week, fitting cleaning around other work, study or family commitments. Others run their cleaning as a small business and will have an ABN.
The ATO only issues an ABN to people whose activity is large enough to count as running a business, so some of our cleaners aren’t eligible for one.
If you need your cleaner to have an ABN, most will get one. It’s free and easy to apply for when the cleaning is run as an ongoing business rather than a few hours a week.
For most of our clients this doesn’t matter, because cleaning their own home isn’t a tax deduction.
We often hear “but everyone has to have an ABN.” Here’s how it actually works. When a supplier doesn’t quote an ABN, the consequence is that a business paying them may have to withhold tax from the payment. A householder paying for private cleaning isn’t a business, so there’s nothing to withhold.
It only becomes relevant when you want to claim the clean, for example as a landlord or because you work from home. If you need paperwork for your claim and your cleaner doesn’t have an ABN, simply ask them to sign a Statement by a Supplier. This gives you everything you need for your records.
It’s a short ATO form a supplier can give you when they don’t quote an ABN. It records the reason, so you have evidence for why tax wasn’t withheld. Your cleaner can sign one if they aren’t running a business and aren’t entitled to an ABN. It can also be used for any payment of $75 or less (excluding GST).
You can download it from the ATO: Statement by a supplier not quoting an ABN. If your cleaner prefers not to use the form, a signed note with the same details is fine: their name, address, phone number, the reason they’re not quoting an ABN, and their signature.
Call us on 1300 36 46 46 and we’ll arrange a replacement cleaner who has an ABN.
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