Customer Service FAQs

enquiries MON-FRI 8:30am – 5pm AEST

Working for Absolute Domestics

All of your answers to the most frequently asked questions relating to Client, Cleaner, Recruitment, Agency and Clean Homes queries.

Contact and Client - General enquiries

Do you have a cleaner for today?

What are your rates?

Can the cleaner come out and quote?

How much is a clean on a public holiday?

Do I need a list?

Do you have cleaners who work evenings?

How many cleaners will turn up?

Can I meet the cleaner first?

When can I expect to hear from someone?

Do the cleaners speak English?

What if the client requests a cleaner based on gender, age, race or nationality?

Am I locked into a contract?

What is your cancellation policy?

Can I have a 3 weekly service?

Can I have a monthly service?

Is there a pensioner discount?

What jobs don’t the cleaners do?

Will the cleaner move beds and furniture?

Do we clean offices? Commercial buildings?

Do we offer builders cleans?

Do we do cleans after renovations?

Can your cleaners remove mould?

Can the cleaner invoice me?

Do you service insurance clients?

Can I get a receipt?

Does this price include GST?

Will my cleaner have an ABN?

Have the cleaners been police checked?

Can I sight the cleaner’s police check?

Is the cleaner insured?

Does my home insurance cover my cleaner?

What happens if the cleaner is injured in my home?

What happens if the cleaner damages something in my home?

What happens if the cleaner steals something?

Are the cleaners covered for Workcover?

What does Workcover provide?

What insurance is needed as the website is not clear?

Client - Regular service enquiries

What does a regular service mean?

What can be done in a regular service?

Occasional Catchup service enquiries

What is a catch-up clean?

One Off service enquiries for a Spring Clean, End of Lease, Bond Clean, Move In or Move Out clea

I would like a team of cleaners.

Can I have a quote for my end of lease (EOL) clean over the phone?

What happens if I don’t get my bond back? (questioned at point of sale)