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Video FAQ's

Short sharp answers a few of our most popular FAQ's

HOUSE CLEANING SERVICES GUIDE: VIDEO FAQS

Deciding on the right cleaning service can be challenging. If it is your first time hiring a professional cleaner into your home, you are likely wondering where to start. Are you better off finding an individual with a good reputation or an agency with a lot of workers and perhaps more experience? Does everyone provide the same services or is each company different? Absolute Domestics is here to help answer these questions and more.

Take a look at some of the frequently asked questions that we have received from our clients regarding our services and our procedures. We have included videos and articles to give you a complete perspective of our domestic cleaning services.

If you are looking for quick answers to your questions, take a look at our FAQ’s, contact us by email, or feel free to call us at 1300717118. We are happy to answer any of your questions and help you on your way to a clean home.

Now, let’s take a look at the categories we have organized for you below. Each section is organized around the topics and questions that have interested our clients the most over the years.

 

 

DECIDING TO HIRE A CLEANER

You’ve worked hard all week and life is busy. We get it, which is why we’re here to help! It’s time to give yourself permission to reclaim a bit of ‘you’ time and get your weekends back. Hiring a cleaner has been made easy and affordable with a number of services available to suit your needs. Here we share some of the reasons why choosing Absolute Domestics to take care of the housework is the right way to go. Let us walk you through just a few of the benefits you will appreciate by using our house cleaning agency to find you a cleaner.

Why should I hire a house cleaner?
What are the benefits of using a house cleaning company?
What are the advantages of booking through an agency over hiring a private cleaner?
How do I find the right cleaner?
Should I feel guilty about hiring a cleaner?


BEFORE HOUSE CLEANING

What to consider before booking a cleaner has been simplified thanks to our streamlined cleaning service. If you have lots of questions and don’t know where to start, we have taken these considerations into account to ease your mind. Whether it’s being locked into a contract or working out how many hours you will need for your service, take a look at the links below for answers to our most common questions.

Do I have to sign a cleaning contract?
Can I trial cleaning services?
What can I expect after booking a cleaning service?
Can I meet my home cleaner before starting?
Do I need to tidy up before my cleaner arrives?
How do I communicate with my cleaner?
What day can I have the cleaning done?
How many hours will I need for house cleaning?


DURING HOUSE CLEANING

It’s your first time bringing a cleaning service into your home. You’re excited, but are you prepared for their visit? Will the cleaner bring all of the supplies that they need, or am I supposed to supply them? What about my pets? There’s no reason to get worried, because we’ve thought of everything. Take a look at the links in this section and learn from our years of experience.

Do house cleaners bring their own equipment?
Do I need to be home during the cleaning?
Can my pet stay inside during cleaning?


ABOUT ABSOLUTE DOMESTICS

With over 20 years of experience as a domestic cleaning agency, Absolute Domestics covers all major regions throughout Australia. Experience sets us apart from the rest, but it is our attention to detail, care for our staff and our customers that truly makes the difference. Learn about our range of affordable solutions, who we are, and how we can make a difference in your life with the topics listed below.

Who are Absolute Domestics?
How did your company start?
What makes Absolute Domestics different?
How can Absolute Domestics make a difference in my life?
What kinds of information can I get if I want to learn more about you?


ABOUT OUR CLEANING SERVICES

One of the key components to our success is knowing how to tailor our services to your needs. Everyone’s lives are unique, from the schedules we keep to our personal house cleaning needs. Where one household may need help multiple times throughout the week, another may only need periodic cleaning. Some homes have schedules that remain consistent, while others change day to day or week to week. Whatever your situation, we are there for your needs down to the last detail. The following links will guide you through our range of services.

What types of cleaning services do you offer?
What kinds of cleaning services are right for me?
Should I get a cleaner while on holiday?
Can I hire a team of cleaners?
Can I easily change the day and frequency of cleaning?
Will I have the same cleaner each week?
Can I have a cleaning service 2-3 times a week?
Do you have home cleaning services in all suburbs?
How do I pay my house cleaner?

 


ABOUT OUR CLEANERS

Choosing the right domestic cleaning service is a big decision. Not only do you want to feel confident that they’ll do a great job cleaning, but you also want to feel comfortable welcoming someone new into your home. For many, this can be a leap of faith. In this section, you can learn how we have thought of everything to help with your peace of mind. From our extensive recruitment process and training to our thorough range of services available, you can trust that we provide the right cleaning service to suit your needs.

How trustworthy are your cleaners?
How do you recruit cleaners?
How do you screen and train cleaners?
What can your cleaners clean?


DOMESTIC CLEANING CUSTOMER SUPPORT

At Absolute Domestics, we have gone to great lengths to offer you a high quality service. At every stage, from a customer’s first phone call to maintaining consistent long-term care of their home, we strive for the highest standards at every stage of the journey. Even so, you never know when a customer may need to reach out to us for a special need, or may have one of those rare situations where something has gone wrong. No matter what the situation calls for, we are there for our customers. Learn about the steps we take to make sure you can get in touch with us for any reason, large or small.

Can you tell me about your customer support?
What if I’m not happy with my cleaner?
How do we look after our customers and cleaners?
How do you deal with customer issues and concerns?